Privacy Policy
Effective Date: 25/06/2025
This privacy policy describes how Calder Medical Clinic (“we”, “our”, or “us”) handles your information when you use the Calder Medical Clinic mobile app (“the app”). We are committed to protecting your privacy and complying with all applicable data protection laws.
1. Information We Collect
The app is designed to provide clinic information and enable appointment bookings with our medical practitioners. We do not collect or store sensitive health data (such as medical records, diagnostic information, or treatment details) via the app.
We may collect the following limited information:
- Your name, contact details (email, phone number), and appointment preferences for booking purposes.
- Device type, OS version, and general app usage data (for app performance monitoring).
2. How We Use Your Information
We use your information to:
- Manage appointment bookings with our clinic
- Communicate with you regarding your bookings
- Improve app functionality and user experience
- Comply with legal and regulatory obligations
3. Sharing of Information
We do not sell or rent your personal information. Your information may be shared with:
- Clinic staff who need it to provide services (e.g. scheduling appointments)
- Third-party service providers (e.g. IT services, analytics) who are contractually bound to protect your data
- Regulatory or law enforcement bodies if required by law
4. Data Security
We implement appropriate security measures to protect your information. However, no system is completely secure. We encourage you to also take steps to protect your device and app credentials.
5. Your Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate or outdated information
- Request deletion of your data (subject to regulatory and record-keeping obligations)
6. Children’s Privacy
The app is not intended for use by children under 13 years of age. We do not knowingly collect data from children under 13.
7. Health Features Declaration
The Calder Medical Clinic app provides healthcare service information and enables users to schedule medical appointments. The app does not collect or process sensitive health data, provide medical advice, diagnosis, or treatment.
8. External Links
The app may contain links to external websites (e.g. maps). We are not responsible for their privacy practices. Please review their policies independently.
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions about this privacy policy or your data, please contact us at:
Calder Medical Clinic
2 Melville Close, Keilor, VIC 3036
16 Kennedy Street, Keilor, VIC 3036
Email: admin@calderclinic.com.au
Phone: (03) 9336 4755
Website: https://calderclinic.com.au