Privacy Policy
Effective Date:03/06/2025
Last Updated: 03/06/2025
This Privacy Policy applies to the mobile application Calder Clinic, provided by Calder Medical Clinic. We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.
1. Information We Collect
We may collect the following types of data when you use our app:
- Personal Information: such as your name, phone number, email, date of birth, Medicare number, and other health-related data provided for bookings or consultations.
- Health Information: related to symptoms, past treatments, or doctor preferences, strictly for medical care purposes.
- Device Information: including device type, OS, and general app performance metrics.
- Location Data: only if enabled, used to show nearby clinic branches or services.
2. How We Use Your Information
Your data is used to:
- Schedule and manage medical appointments
- Communicate with you about your healthcare
- Improve service quality and app performance
- Comply with medical regulations and laws
3. Information Sharing
We do not sell or rent your information. We may share it with:
- Internal clinic staff to provide medical services
- Third-party providers (e.g. booking or analytics tools) under confidentiality agreements
- Regulatory bodies if required by law
4. Data Security
We implement appropriate security measures to protect your information, but no system is completely secure. We recommend keeping your own device secure as well.
5. Your Rights
You may:
- Request access to your personal information
- Request corrections to inaccurate or outdated data
- Request deletion of your data, subject to medical record retention requirements
6. Children’s Privacy
This app is not intended for use by children under the age of 13. If personal data is unintentionally collected from a child, we will delete it immediately.
7. External Links
Our app may link to third-party services (e.g. maps or booking portals). We are not responsible for their content or privacy practices. Please review their privacy policies independently.
8. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with a new “Last Updated” date.
9. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Calder Medical Clinic
Email: info@calderclinic.com.au
Phone: 03 9336 4755
Address:
2 Melville Close, Keilor, VIC 3036
16 Kennedy Street, Keilor, VIC 3036
Website: https://calderclinic.com.au